Business Process Outsourcing (BPO) Resources

the New York Times reports. Indian collectors are “very polite, very respectful, and they don’t raise their voice,” says one CEO. And a big payout in India can be a quarter of the salary American collectors expect. Ever since outsourcing to India took off in a big way, Americans have been used to receiving calls from India for health care claims, calling cards and credit card sales. However debt collection today has become a big business for business process outsourcing companies in India. Especially as the American economy slows down, its consumers are finding it difficult to pay for their purchases. While country cousin mortgage loans involve complex state and national laws for collections, they are almost always handled by debt collection companies using their teams in the United States. Credit card, auto and other sundry debts have become prime candidates for collection from overseas BPO centers. As the US financial crisis plunges Americans into debt, the debt collection business...

The speed of production today makes the accessibility of precise, comprehensive information an absolute essential. Whether your corporation is multinational or just starting off, the more you know about markets, customers, or clients; the better you can track results, measure efficiency, and analyze data; and the faster you have vital information, the better your results will be. This holds good for corporations, physicians, attorneys, automobile manufacturers, hospitals, marketing companies, and just about any other business you can imagine that needs information fast. Businesses are always looking for the information that will help them run day-to-day operations or to plan for the development of future growth. Customer satisfaction surveys are a constant of modern life as are comment cards, coupon mailers, and contests. Some companies can be virtually overwhelmed by the amount of data entry required just to keep things moving. This can be especially true of medical facilities, insura...

Early history The ITES-BPO industry in India is a relatively young and nascent sector, barely over five years old in this business segment. Despite its recent arrival on the Indian map to form a part of the export-oriented IT software and services environment, the industry has shown amazing growth and future potential. What began as an activity confined to multinational companies, is today a broad based business platform backed by leading Indian IT software and services organizations and other third party providers. According to NASSCOM, there are over 200 companies participating in the ITES-BPO segment and the numbers are growing every year. The arrival of the MNCs The early entrants—subsidiaries of foreign companies that were set up to cater to the process offshoring requirements of their parent companies—are currently in the phase of maturation and consolidation. Having successfully established operations in India and enabled their parent companies to achieve key bottom line benefit...