Business Process Outsourcing (BPO) Resources

  Business process outsourcing (BPO) is a process of subcontracting various business-related operations ideally non-core to third-party service providers.  Although BPO originally useful solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now applies to the outsourcing of services, as well.  Business process outsourcing (BPO) services are delivered to IT, finance & accounting, back-office process, e-commerce and support, procurement, human resource & recruitment process among others, by third-party providers to various organisations.  A BPO service provider usually administers and manages a particular business process for another company. BPOs either use new technology or apply an existing technology in a new way to improve a particular business process.  It is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, ...

Early history The ITES-BPO industry in India is a relatively young and nascent sector, barely over five years old in this business segment. Despite its recent arrival on the Indian map to form a part of the export-oriented IT software and services environment, the industry has shown amazing growth and future potential. What began as an activity confined to multinational companies, is today a broad based business platform backed by leading Indian IT software and services organizations and other third party providers. According to NASSCOM, there are over 200 companies participating in the ITES-BPO segment and the numbers are growing every year. The arrival of the MNCs The early entrants—subsidiaries of foreign companies that were set up to cater to the process offshoring requirements of their parent companies—are currently in the phase of maturation and consolidation. Having successfully established operations in India and enabled their parent companies to achieve key bottom line benefit...